The management of GS Travel S.A., a company active in the field of travel services for more than 30 years, is committed to the continuous pursuit of high quality in the services it provides. These services include business and leisure travel in Greece and abroad, as well as the organization of corporate meetings and events, ensuring that they meet customer specifications and requirements.
To achieve this objective and to systematize the way customer satisfaction is achieved, the company’s management is committed to the following:
- Implementation of a Quality Management System in accordance with the requirements of the international standard ELOT EN ISO 9001:2015, and continuous evaluation and improvement of its effectiveness.
- Setting quality objectives and assessing performance, both at company level and across its functional departments.
- Recognizing and evaluating the organizational context that affects its purpose, objectives, and sustainability.
- Implementing processes and ensuring their continuous improvement, including the performance of required verification and validation activities in accordance with defined specifications.
- Compliance with applicable legal and regulatory requirements.
- Regular assessment of customer requirements and expectations, as well as monitoring global market developments, in order to adopt new technologies and modern practices that ensure service quality and sustainability.
- Ensuring appropriate resources and conditions for the provision and continuous improvement of its services.
- Establishing and maintaining a competent team for the delivery of high-quality services and providing training to enhance its knowledge and skills.
- Compliance with the European General Data Protection Regulation (GDPR) and implementation and continual update of relevant policies and procedures.
GS Travel S.A. aims at the continual improvement of the quality of its services in order to build and maintain a relationship of trust with its customers.
Furthermore, all employees involved in the operation of the Quality Management System are responsible not only for complying with its requirements, but also for actively contributing to the improvement of implemented processes and activities.
This Quality Policy is communicated to all employees of the Company, is made available to relevant interested parties, and is reviewed at regular intervals to ensure its continuing suitability.
Date of Issue: 02/12/2025
